We have set out below, a description of all the ways we plan to use your personal data, and which legal basis we rely on. Where appropriate, we have also identified what our legitimate interests are.
We may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. Please contact our data protection officer on the above address if you need further information on the legal basis for processing your personal data.
Purpose/Activity | Type of Data | Lawful Basis for Processing Your Data |
---|---|---|
To register you as a customer of our services. (This includes the contact details of those acting on a customer’s behalf). |
• Identity data (this may include special category of personal data) • Contact |
• Performance of a “contract” with you • Necessary to comply with a “legal obligation” |
Processing data, (including sharing), which may identify criminal activity in order to stop and detect crime, to obey laws relating to money laundering, fraud, and terrorist financing. |
• Identity data (this may include special categories of data) • Contact • Transactional data |
• Necessary to comply with a “legal obligation”. • Necessary for ours and the wider publics “legitimate interests”. |
To manage our relationship with you which will include but is not limited to: • Notifying you about changes to our terms or privacy policy |
• Identity • Contact • Profile • Marketing and Communications |
• Performance of a “contract” with you • Necessary to comply with a “legal obligation” • Necessary for our “legitimate interests” (to keep our records updated and to study how investors use our services) |
For assessment and testing of our systems to ensure we continue to provide a high standard of service to our customers. |
• Identity • Contact |
• Necessary for our “legitimate interests”, (to develop, build improve our systems, products, and services) |
To enable you to complete a survey |
• Identity • Contact • Profile • Usage • Marketing and Communications |
• Performance of a “contract” with you • Necessary for our “legitimate interests” (to study how investors use our services, to develop them and grow our business) |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
• Identity • Contact • Technical |
• Necessary for our “legitimate interests” (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) • Necessary to comply with a “legal obligation” |
To deliver relevant website content to you |
• Identity • Contact • Profile • Usage • Marketing and Communications • Technical |
• Necessary for our “legitimate interests” (to study how investors use our services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, services, marketing, investor relationships and experiences |
• Technical • Usage |
• Necessary for our “legitimate interests” (to define types of investors for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about services that may be of interest to you |
• Identity • Contact • Technical • Usage • Profile |
• Necessary for our “legitimate interests” (to develop our services and grow our business) |
If you visit us at our office in person | • Your image via CCTV | • Necessary for our “legitimate interests” (for safeguarding and the prevention and detection of crime) |
Lawful Basis | Meaning |
---|---|
“Legitimate Interest” | Means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. |
Performance of “Contract” | Means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. |
Comply with a “legal or regulatory obligation” | Means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. |
London Office
73 Brook Street
Mayfair, London
England, W1K 4HX
GB Bank Postal Address – Savings Customers
GB Bank
P.O. Box 988
Wallsend
NE28 5FP
GB Bank Postal Address - Lending Customers
73 Brook Street
Mayfair, London
England, W1K 4HX
GB Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for savings accounts and services (Financial Services Register number: 850286. The Financial Services Register can be accessed at www.fca.org.uk/register). GB Bank is a company registered in England and Wales (company number 10702260) and its registered office is 73 Brook Street, Mayfair, London, England, W1K 4HX.